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Frequently Asked Questions

Scroll down to find the answers to our most frequently asked questions. Cant find what you're looking for?

Collections

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What area do Zenith Textiles Cover?

Zenith Textiles are a national collector. Our head office is in the South of England, however we have fully managed sub-sites scattered around the country.

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Is there a minimum collection amount?

No minimum amounts! We offer a service that is suitable for your situation. If your shop is on the smaller side and you haven't much room to store a lot of bags we would be happy to collect any amount. What we would ask is if you don't have any bags to collect that you give the office a call to cancel your scheduled collection.

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Do you offer multiple and emergency collections?

Yes of course, most of our shops receive at least two collections per week. If you need additional collections all you have to do is call the office. We also offer Saturday collections.

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How do you make payment?

We pay for what we have collected by card at point of collection. If you would rather be paid for BACS we can arrange that too.

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Can you guarantee your service?

Yes! Please check our Testimonials page to see what others have said about Zenith Textiles. We go the extra mile to make sure your shops are emptied weekly without fail. 

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Do you offer plastic bags and boxes for our recyclables?

Yes we do. We issue bags for your clothing, shoes and toys and tote boxes for your books and bric-a-brac.

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What items do you collect?

We collect a wide range of items that include:

  • Textiles

  • Household

  • Shoes 

  • Books

  • Toys

  • Bric-a-brac

  • Electricals

  • Mobile Phones

  • Cardboard

  • Media

Please check our packing guidelines page for more info.

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Do you really take cardboard?

Yes we do! We ask that you flatpack and strap the cardboard so it doesn't take up too much space in our vans.

Exports

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Is every item collected, hand sorted and checked for re-usable/recyclable use?

Yes. Our Material undergoes rigorous quality control by hand before it is typically baled and exported. 

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Is there a minimum quantity for export?

Yes. We sell by the container load. If you're buying baled product we load a minimum of 450 bales in our containers. Please contact us to see our latest packing lists.

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How long will it take me to receive my goods?

We advise our customers that it will take a minimum of three weeks after full payment is received before we will be able to load. This is due to having a strong customer base and regualar orders.

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What nationality are your sorters and graders?

We are an equal opportunities employer and welcome all to work for Zenith Textiles. Needless to say each and every one of our graders is fully trained.

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Can you arrange our shipping for us?

Yes. We work with a number of freight forwarders and we can take care of everything for you. As we ship a large number of containers we tend to get good rates for global shipping.

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Is every item collected, hand sorted and checked for re-usable/recyclable use?

Yes. Our Material undergoes rigorous quality control by hand before it is typically baled and exported. 

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