FREQUENTLY ASKED QUESTIONS
Scroll down this page to find the answers to our most frequently asked questions about Cash for Clothes, Exportation and Charity Shop Collections
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Cash For Clothes
What areas do you collect from?
Zenith Textiles Ltd can arrange a home collection within 30 miles of our warehouse in Erith. Take a look at our contact page to see if we can collect from you!
What items do you pay for?
We pay 50p/kilo* for all reusable:
- Winter Coats
- Bed linen
- We also take (but do not pay for) toys, duvets, pillows, cushions, heavy curtains, and bric-a-brac. These can all be taken free of charge!
*Anything over 20 bags is considered a commercial purchase and will be subject to different rates. Please call us to discuss prices!
What items are NOT accepted?
We do not accept clothing or items that are torn, damaged, or stained. If there is any damp items in your bag, we will have to ask you to return once the items have been dried (due to how tightly packed our clothes are, one damp item can affect an entire bale!)
What happens to the items that I bring to Cash for Clothes?
As a large operation, the clothing brought to our warehouse could find itself in several different places. Reusable clothing (A and B grade) is sent to Africa, and recyclable materials (C grade) are sent to customers in Pakistan. We also grade items for wholesale in the UK to be sold to entrepreneurs, individuals and shops. As we grow as a company, we are focussing on promoting a circular and self-sufficient economy. Check out our wholesale page below:
What is Cash for Clothes, Cash for Charities?
Cash for Clothes, Cash for Charities is a new facet of our home collections and Cash For Clothes. Upon calling or visiting our warehouse, you will be given a reference number and can select a charity to donate to. Once our driver has collected your clothing and calculated it's weight, the money will be sent to the charity (this will be done on a weekly basis). You can give us a call and quote your reference number to follow up on your donation should you wish!
Are the materials sorted, sifted, and graded?
Yes. The clothing goes through two rounds of sorting at our warehouse in Erith before it is graded and shipped. A and B grade are sent mainly to West Africa.
Is there a minimum quantity for export?
We sell our products in 40ft containers. Please contact us to obtain a packing list.
Is there a lead time?
Currently we have a lead time of 5 - 6 weeks. A deposit is obtained and the rest of the payment is taken a week before shipment.
Where do you service?
Zenith is proud to service the entirety of South-East England. Take a look at the map below to see if we can come to you!
Is there a minimum number of bags for collection?
As demonstrated from the map above, we offer a wide array of services all over the South-East of England so we request that our charity shop partners have a minimum of 15 bags for collection.
What do you collect from charity shops?
We collect a range of products from our valued charity shop partners, including:
- Clothing (Must be dry)
- Hand bags
- Bric a brac
- Small electrical items
Do you supply bags for shops?
Absolutely! We supply bags to our charity partners made from 100% recycleable material.
As a shop, how should we pack our bric a brac for collection?
We kindly ask our charity shop partners to pack their bric a brac in cardboard boxes or sealed containers so that we can ensure their safe transportation back to our warehouse in Erith.
Do you take cardboard?
Yes we do. We ask that the cardboard be flat packed or used to pack items of bric a brac or books.